<div style="display:inline;"> <img height="1" width="1" style="border-style:none;" alt="" src="//googleads.g.doubleclick.net/pagead/viewthroughconversion/1028731116/?value=0&amp;guid=ON&amp;script=0">
6 ISSUES FOR £6 Subscribe to Lancashire Life today click here

Keswick cafe branded the grumpiest in the UK

PUBLISHED: 12:27 07 January 2014 | UPDATED: 19:01 23 March 2016

Temporary Measure

Temporary Measure

not Archant

Keswick has no shortage of popular cafes, restaurants and hotels where you will find good food and traditional Lakeland hospitality. So it came as something of a surprise when a gallery-cum-coffee shop in the town was branded the rudest café in the UK by national newspapers.

It all blew up after Emma Smalley, who owns Temporary Measure on Main Street, responded to a negative review on the Trip Advisor website which criticised the attitude of her brother, John, who works in the shop three days a week. The customer said he made them feel unwelcome and it was as if he was having to work on his day off.

Emma, who also writes children’s books and produced much of the artwork for sale in the shop, responded light-heartedly, saying her brother simply doesn’t possess a sunny disposition.

‘It was passed round on Facebook for a while, with people saying how funny it was but then somehow it just escalated,’ she told Lakeland Life. ‘It must have been the slowest news week in history.

‘I understand that that’s the way she felt and that’s fine, but I reserve the right to respond. I try to keep my responses light and funny and most people appreciate them.

‘Yes, John is quiet – he only speaks when he has something worth saying – but to equate that to him being rude is not right. Hopefully this won’t do any long term damage because I have spent ten years building the business up and this was just ridiculous.’

Happily, the people of people of Keswick share that view and Emma and John have been given plenty of local support.

‘We have had a few rubberneckers turning up just to see how rude we are, but they’ve been disappointed,’ she added. ‘The amount of support we have had from the town has been embarrassing.’

When he’s not working in Temporary Measure – which stocks a delightfully quirky range of gifts, cards and homewares – John is a musician working under the name Sycamore Sykes who has just brought out his second album, The Young Man’s Blues. ‘It’s a very perky album,’ Emma said.

0 comments

More from Food & Drink

Ad Feature: La Locanda

Fri, 12:58

When you visit La Locanda, a true taste of Italy is guaranteed, thanks to the owners, Maurizio and Cinzia Bocchi, a husband and wife team who hail from Lake Maggiore, in northern Italy...

Read more
Friday, February 9, 2018

The Boho Baker makes a traditional Lancashire cake that could be a great alternative to pancakes.

Read more
Thursday, February 8, 2018

Treat Mum to a deliciously authentic Italian meal to remember this Mother’s Day (Sunday, March 11th).

Read more
Thursday, February 1, 2018

A crafty collaboration has brought the worlds of beer and art together in Salford, as Rebekka O’Grady discovers

Read more
Wednesday, January 31, 2018

Valentine’s at The Top Lock - 14th-17th of February

Read more
Wednesday, January 31, 2018

Mother’s Day at The Lock - Sunday 11th of March.

Read more
Wednesday, January 31, 2018

It’s Pizza o’Clock at The Top Lock - Monday to Thursday from 4 ’til 9pm.

Read more
Tuesday, January 30, 2018

Valentine’s at The Butlers Arms - 14th-17th of February.

Read more
Tuesday, January 30, 2018

Treat your mum to an extra special afternoon tea at The Butlers Arms this Mothers Day.

Read more
Tuesday, January 30, 2018

Start the weekend The Butlers Arms way, with 2 for 1 from our Friday Seafood Menu, Fish & Chips and on Prosecco.

Read more
Tuesday, January 30, 2018

You’re a vegetarian, they love a steak. Perhaps it’s the other way round. Maybe you’ll both have the steak or you’ll both try vegan.

Read more
Tuesday, January 30, 2018

The contemporary vibe of this new Ribble Valley restaurant will have surprised customers who recall the old hotel dining room. Roger Borrell reports.

Read more
Lancashire Restaurants Whalley
Thursday, January 25, 2018

Contemporary Chinese restaurant Tattu is calling time on those January blues with a host of special events lined up for February from Valentine’s Day through to a week-long celebration for Chinese New Year.

Read more
Monday, January 22, 2018

Join Arlene Phillips and Strictly Come Dancing favourites Aljaz and Janette on this exclusive 8-day river cruise along the Danube

Read more
 
Great British Holidays advert link

Newsletter Sign Up

Sign up to the following newsletters:

Sign up to receive our regular email newsletter

Subscribe or buy a mag today

Local Business Directory

Lancashire's trusted business finder

Job search in your local area



Property Search