Cartmel Coffee scoops top award and achieves Five Cup Accreditation

PUBLISHED: 14:04 11 November 2013 | UPDATED: 14:05 11 November 2013

Paul Settle; Dame Kelly Homes; Phaedra Settle pictured.

Paul Settle; Dame Kelly Homes; Phaedra Settle pictured.


Cartmel Coffee in Cartmel, Cumbria scoops top award in the Beverage Standards Association (BSA) annual Awards.

Cartmel Coffee in Cartmel, Cumbria scooped the top award in the annual Beverage Standards Association (BSA) Awards – the Michelin stars of the coffee industry. As the guest of honour, Dame Kelly Holmes presented the awards.

Cartmel Coffee achieved the Five Cup Accreditation. This means it has reached the highest level in the quality of and presentation of drinks, customer service, ambience, cleanliness, menu range, training and sustainability procedures. Through these Awards, the BSA ( has introduced a UK-wide national grading scheme in beverages from one to five cups, with five meaning “outstanding”. The general public can access coffee shops in the same way as restaurants by seeing how many coffee cups an outlet has been awarded or by seeing if they’ve won a Best Drink Award.

Paul Settle, who owns Cartmel Coffee, with his wife Phaedra, said “Winning the Five Cup Accreditation is a tremendous achievement. We were very pleased to have won the 4 Cup Accreditation last year in our first year of trading and have worked very hard to get to this standard, taking on board both the comments made by judges and feedback from customers.

“We wanted the shop to be welcoming, spacious and light. From the bespoke wallpaper to the bright furnishings, we feel we have succeeded. Our coffee and tea menus are clearly written on blackboards, giving guidance on strength, along with tasting notes of our house blend, guest and freshly ground decaf coffees. Customers enjoy finding the flavours in their coffee of choice – it’s a great talking point and helps us to guide them to their ideal drink. From homemade meringues served with drinks to fresh water jugs we pay great attention to detail and I feel that has a lot to do with us winning the Five Cup Accreditation.”

Ranald Paterson, chairman of the judges of the Beverage Standards Awards says: “Open only two years, Paul and Phaedra Settle have both changed careers to become one of the top ten 5 Cup winners in the UK. All three drinks assessed - espresso, flat white and hot chocolate - prepared by barista Paul, were short listed for best drink awards. The range for all drinks offer a wide choice to those who wish to experiment or enjoy their favourite coffee, chocolate or tea.

“Espresso is weighed and timed with care by Paul. Those assessed were extracted over 24-26 seconds and tasted smooth, sweet and aromatic with thick lasting crema. These formed perfect bases for milky drinks like flat white, where balance with steamed and foamed milk is so important. The finish with latte art is perfection. For chocolate you can choose between dark high cocoa content or sweeter white, also finished with latte art.

“Phaedra is front of house, welcoming advising and making visitors comfortable. Cakes, snacks and more serious food encourages customers to stay longer and return for more. This is a real cafe, frequented by locals and visitors on the edge of England’s Lake District. Try visiting in December when the village square and Cartmel Coffee is lit up like a Christmas tree.”

Paul says “Our customers vary, from coffee loving locals and regulars to tourists as we are situated in a small South Lakes village. Visitors are pleasantly surprised to find a flat white being so well made away from the coffee houses of a big city. It’s also great to see customers embrace what we do - trying guest coffees and teas as well as drinks they have never even heard of before, such as Macchiato.

All our coffees, teas and chocolate are supplied by J.Atkinson & Co, Lancaster, who are both knowledgeable and supportive. They are constantly sourcing new beans and blends of the best quality and from small estates. Their teas are also of the finest quality and variety. The pure Belgian chocolate drops we use make the most amazing drinks, for which we were nominated Best Hot Chocolate at this year’s BSA Awards.

There is a menu of light lunches - sandwiches, toasties, poached eggs, mushrooms all prepared fresh to order. All meats and cheeses are sourced locally where possible.

Paul was previously self-employed doing general property maintenance and Phaedra was dispensary manager at a local doctors’ surgery so no background in catering - just a real interest in supplying great coffee and homemade cakes.

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