Vote for the best customer service at a food venue

PUBLISHED: 00:00 23 August 2019 | UPDATED: 09:01 23 August 2019

2019 Lancashire Life Food and Drink Awards

2019 Lancashire Life Food and Drink Awards


Don't miss your chance to help decide who should be a winner of our prestigious awards

Lancashire Life Food & Drink Awards judges, Emma Mayoh with Paul Mackenzie, Nick Hatch and Trevor StoneLancashire Life Food & Drink Awards judges, Emma Mayoh with Paul Mackenzie, Nick Hatch and Trevor Stone

It's a tough task for anyone to showcase their talents for an audience of their peers, but it's nothing new for Chris Parsons. He is the head banqueting chef at Ribby Hall and for the second year running he will be responsible for creating the menu that will be enjoyed by some of the 
biggest names in Lancashire's hospitality industry.

The annual Lancashire Life Food and Drink Awards reward the shining stars of the region's dining establishments for their hard work, dedication and exceptional food and drink. The awards will be presented at a glittering ceremony at Ribby Hall Village, near Wrea Green, on October 14th.

Chris grew up in Blackpool and trained at the Imperial Hotel before working at Chelsea Football Club and the Royal Lancaster Hotel in London. After a spell in France he moved to Ribby Hall in 2006 and has been head chef there for nine years. He and his team are now busy preparing the menu for the night of the awards ceremony while our judges have been hard at work visiting the best cafes, hotels, restaurants and pubs across Lancashire and the Lake District.

On their secret visits they have been assessing not only the quality of the food and drink on offer but also the standard of service and the amenities - everything that goes into making a meal out memorable for the right reasons. But it's not all down to our judges - we want you to have your say as well and help decide who should win our Outstanding Customer Service award, which is sponsored by leading North West estate agent Regan and Hallworth.

Ribby Hall chefs; Milo Thompson (Junior Sous), Chris Parson (head) and Adam Hull (sous)Ribby Hall chefs; Milo Thompson (Junior Sous), Chris Parson (head) and Adam Hull (sous)

We have selected three venues we believe deserve to be on the shortlist - places that impressed our judges with the warmth of the welcome , the quality of the service and the friendliness and knowledge of the staff.

Now it's over to you to vote for the one you believe gives the warmest welcome and provides the best experience for guests. See the panel on the right for details of who's on the shortlist and then go online to to cast your vote.

And you can be there on the night to see who wins the award. For tickets and more information, visit or email

Who do you think offers the best customer service in Lancashire? Vote now at



This AA Two Rosette Awarded restaurant is perfect for lunch, dinner, afternoon tea or simply exquisite cocktails. Bertram's is located in 100 acres of countryside and boasts spectacular views of Pendle Hill and the rolling countryside.

This restaurant offers locally-reared beef dishes and locally-sourced produce but the food is not the only reason to visit, expect attentive and welcoming customer service from their experienced and charming staff.

Crow Wood, Royle Lane off Holme Road, Burnley, BB12 0RT. 01282 471930


Mathilde's Café

If you haven't heard about this little Grasmere gem it's because foodies are keeping it under wraps for themselves! This beautiful café serves fresh, inspired cooking in a fantastic contemporary setting.

Enjoy the Scandinavian vibe and welcoming staff who serve delicious breakfasts, lunches, and fantastic cakes.

Heaton Cooper Studio, Grasmere, LA22 9SX. 015394 35280


Dakota Grill

The Grill is a welcome addition to the Manchester restaurant scene. Simple and beautiful dishes showcase seasonal and quality produce. Expect delicious, elegant food and drink as well as top-notch service for both hotel guests and local visitors.

This is a stylish hotel which prides itself on impeccable service for a truly luxurious experience.

29 Ducie Street, Manchester, 
M1 2JL. 0161 674 9180

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